Privacy Policy

Bradley Hansen Agency ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, contact our office, or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal information: name, email address, phone number, and mailing address
• Insurance-related information: details you provide when requesting a quote or discussing coverage options
• Payment information: collected only when processing transactions, handled through secure payment processors
• Non-personal data: IP addresses, browser type, pages visited, and other website analytics data

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide insurance quotes
• Process transactions and service your policy
• Send appointment reminders and follow-up communications
• Maintain records of your communication preferences and consent
• Improve our website and services
• Prevent fraud and comply with legal obligations

3. SMS Messaging & TCPA Compliance

We send text messages only after you have explicitly opted in. We maintain timestamped records of your consent in compliance with the Telephone Consumer Protection Act (TCPA).

To stop receiving text messages from us, reply STOP at any time. Opt-out requests are processed immediately. Text messaging originator opt-in data and consent are never shared with third parties.

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share data with service providers (such as Farmers Insurance or third-party vendors) only as necessary to deliver our services and fulfill your coverage needs. All such parties are required to protect your information in a manner consistent with this policy.

5. Data Security

We implement reasonable security measures to protect your information, including encryption, access controls, employee training, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal information
• Withdraw consent for future communications at any time

To exercise any of these rights, contact us using the information below.

7. Cookies & Analytics

Our website may use cookies and analytics tools (such as Google Analytics or Google Tag Manager) to understand how visitors use our site. This data is aggregated and non-identifying. You can disable cookies in your browser settings, though some features of the site may not function correctly as a result.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Bradley Hansen Agency
• 8170 Old Carriage Ct Ste 106, Shakopee, MN 55379
• Phone: (952) 222-4479
• Email: bhansen@farmersagent.com